Home Security Reviews: Texas

Texas-Wide Home Security Providers:

Guardian Alarms Inc. (Arlington, Fort Worth, Dallas, Houston) A.K.A. Walker Home Security

Recent Reviews For Guardian Alarms Inc:
(Added Nov 13/08) Please do not buy their service. I realized the type of business they were within the 3 days grace period in June 2008, and as I gave them my checking account to withdraw my payment every month, they try to remove money from bank my since June. We are in November 2008 and every month they take $32.27 from my bank without my permission, I cancelled my service in June 2008. It takes about two weeks for them to return my money every month. I am tired of this company to withdrew money from my bank accountant. I do not have services with them any more for 5 months. They are liars and thieves.
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(Added July 18/08) Please do not purchase your alarm system from this company. You will live to regret it. I guarantee it. I had a similar experience as another reviewer. My equipment stop functioning a short time after installation. I also had been informed by the installer that I had a one year warranty, only to find out that it's 90 days and if I wanted my system serviced, I would have to pay an $85 service charge. The customer service representative was rude and unprofessional. I am reminded of the adage, that you get what you pay for! For your family safety, please consider paying the extra $10 to $15 a month to go with ADT or Brinks. This is a very shady company. You have been warned.
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(Added July 10/08) I was supposed to have a system installed by Guardian. I waited for 1 1/2 hours after the appointment time to call and see when the tech was going to show. They said I did not have an appointment. After talking to two different people, I was informed that I did not qualify for a system and would need to put it someone else's name. If I qualified for an FHA loan for a brand new home in my name, I think I should be able to qualify for a Guardian alarm. They never even called and said there was a problem with my application. I also can't figure out how they ran a credit report when no one asked for my social or told me that I needed approved credit.

Intrepid Security & Protection

Recent Reviews For Intrepid Security & Protection:
Intrepid Security & Protection has been monitoring my home for 5 years, and I would highly recommend them to anyone who is looking for a dependable alarm security company. From the beginning, I found their staff to be knowledgeable and professional, and I continue to be satisfied with their service. I was so impressed with them that I even referred my employer who is now a loyal customer.
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I recommend Intrepid for your security system. I was referred by a friend who currently uses them and I am very pleased with their customer service. I am leasing my home and had a system already installed by the previous owner and Intrepid was able to switch operators with no hassle. Two thumbs up!
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I use this company for my home and business. They had great references (they do the security for the Alamo in San Antonio) and my sales person was very professional. They did the alarm system at my home and surveillance cameras at my business. I would highly recommend them.
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I would highly recommend Intrepid Security & Protection to anyone looking for home security in the Fort Worth area. I have been a customer for over 4 years and have continued to have great service. They system they installed has worked perfectly. They have always been prompt in calling when I accidentally set my alarm off. I also hired them to watch my house last summer while I was on a extended vacation in Europe. Because they are a licensed guard company also, they were able to send a guard to walk through my house here in the Ridglea area. They came by everyday, picked up my mail, did a walk through of my house and made sure that there were no problems at my home. It was great knowing that I had someone I could trust look after things while I was away. I would definitely recommend them!

Austin Home Security Providers:

Technik Enterprises

Recent Reviews For Technik Enterprises:
Were quick to respond and went out of their way to meet my budget. Very good install, very professional and showed how to use system and answered all questions very patiently. They have also helped me over the phone with my other stores that they did not install.
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It was a nightmare setting up a home office in our new house for my new job. No matter whom I talked to it was always the wrong person. Technik installed my alarm system and did such a great job I asked them to pull network, phone and audio wire for me while they were there. They finished the wire pulls I had asked for and made the connections look as if they had been built with the house. They then offered to connect, program and test all my new equipment including the new computer, fax, scanner, videophone, etc? He even showed me how to use each device as they set them up, and talked to tech support concerning some issues I was having. When my wireless AP for downstairs proved to be bad, he arranged an RMA with support and replaced it with one he had on the truck. When they had cleaned up he had me sign the service ticket. It was significantly lower than I expected or even feared, when I remarked that they had not counted for dealing with tech support, he said he was happy to help.

Dallas Home Security Providers:

ADT Dallas

Recent Reviews For ADT Dallas:
No problems with the system yet (counting our blessings) but the keyfob starting eating batteries. We called ADT to get a replacement only to find out it would cost $180 for the remote and the service tech to come to the house and "program it to our system". I remembered the original installer (another company which has since been purchased by ADT) commenting on how easy this remote keyfob system was to install and it only taking about 30 seconds to get it to recognize the keyfob. I asked ADT for the programming instructions and they said it required an installer and their special "installer code". I pressed them and they refused to give me the code to program my own system. So, I started searching the Internet and within a few minutes had found a place that sells the same remote for $19.95. A few minutes later I had located the programming instructions and it DOES NOT require an installer code, just 7-8 keypresses and then press the keyfob remote button 4 times. Needless to say they are a big ripoff for repairs. Considering their cost of driving to my house and back would be $20-30 this amounts to an hourly rate of thousands of dollars per hour!

Flower Mound Home Security Providers:

DFW Alarm

Recent Review For DFW Alarm:
I use these guys: DFW Alarm They're $12.95/month with no commitment at all. Cancel whenever you want. I don't know if they have some type of geographical boundary about where they operate (I doubt it, but I don't know). But they're great for the north Texas area.

Forth Worth Home Security Providers:

Smyth Alarms

Recent Reviews For Smyth Alarms:
(Added Aug 6/08) Because of the worst, unprofessional and unloyal customer service I would never recommend the service of this company to anyone. Rather I would make all effort to publish this company as a fraud company so that no one else get into the same trouble as I am in. I had to call my credit card company to finally dispute the charge after 5 months. There might be more than 100 times I spoke with Eric (so called general manager), Jay, Jackie, Heath and several others in this company. GUYS!! PLEASE NEVER BUY ANY PRODUCT FROM THIS COMPANY. YOU MAY ARRIVE IN BIG TROUBLE. WORST CUSTOMER SERVICE AND UNPROFESSIONAL ATTITUDE.
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Smyth Alarms provided me with unreliable, poor customer service. They did not arrive on time for the scheduled presentation or installation, nor did they provide a courtesy call to inform me of the delay or cancellation. They never provided me with yard signs or window decals to notify potential intruders that I was protected even after repeated request for them. I was quoted in writing, with upfront annual payment, a special of "no contract, no credit check". After continual poor service I requested a pro-rated refund and cancellation of my monitoring service only to be told that I was in a contract. It appears that the written quotation and the monitoring service agreement were slightly different in the written documentation (bait and switch practice).

I filed a compliant with BBB and contacted Texas Dept of Public Safety Private Security Bureau only to find that my alarm sales person was not licensed as a sales person he was licensed a non-commissioned security officer and listed as working for American Citadel Guard, Inc. Which means the sales person I trusted into my home was not licensed to be there. It is my opinion that Smyth Alarms functions under deceptive sales practices, false representation, as well as compromises the safety of my family, provides poor customer service, and poor refund practices.
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Smyth Alarm Company did a great job for me at my business for a Burglar Alarm and a Video Surveillance System. They were very professional, the salesperson spent a lot of time with us to design a system that does everything we need it to do after we had a very bad experience with another company....ADT. I plan to have Smyth monitor my home as soon as my ADT contract expires.

Harlingen Home Security Providers:

Volunteer Security

Recent Review For Volunteer Security:
The following company is worthless. There is not a number to call or contact them, the email address in working. No letter was ever sent to me advising of a name change or bought out. All I can say is that I will follow up with the Attorney General's Office for deceitful practice. I hope I am the only one.

Houston Home Security Providers:

Pinnacle Security

Recent Reviews For Pinnacle Security:
Note: Pinnacle Security also has its own review section here: Pinnacle Security Reviews

Plano Home Security Providers:

Smith Security (Serves Dallas Forth Worth Area)

Recent Reviews For Smith Security:
(Added Aug 12/08) Hello I was very impressed with SMITH SECURITY they came in to my home last weekend and took over my existing system that I had with adt. First of all the salespeople were very professional and courteous addressed all of my questions and concerns gave me a (in my opinion) very low monitoring rate (it was 12 dollars cheaper than I was paying with adt). Also the installer was a few minutes late but to my surprise I was notified an hour prior to him being late by the ORIGINAL SALESPERSON I SPOKE WITH. He assured me that he would be there and to my surprise he did arrive. SMITH SECURITY seemed to be much more willing to meet my needs as a customer and I was treated with respect and professionalism. If you are in the market for security it's really a no brainer, smith security is the way to go.
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Smith Security did a great job on my home. They were very professional and had me a new system set up in under 4 hours. I called around and checked other companies here in the DFW area and they had the most courteous cust. service reps and the best prices out of all the others here. I have already recommended several friends and family members to them and they are happy as well. Over all our experience with Smith has been fantastic and will highly recommend to others.

San Antonio Home Security Providers:

Security One

Recent Reviews For Security One:
Having never used an alarm company previously, I chose SecurityOne because they are locally owned and operated. The owner is an ex-San Antonio policeman. I have been pleased with the level of service and quality of work from their installers. The pricing cannot be beat; I also have a cellular backup for the alarm.
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I live in a new subdivision and everyone else seems to have one of the "major" security companies. I feel that I made the right decision in choosing Security One, both in terms of price and value and utilizing a local service. I recommend them!