Home Security Reviews Pennsylvania

Broomall Home Security Providers:

Tri-State Alarm Company (Sub Dealer For Security Networks)

Recent Review For Tri-State Alarm Company:
I thought I was signing on with APX Alarm. The equipment installed was inferior, six months after having it installed it went dead. They came to replace the battery, another six months later and the Panel went dead. They sold my service to Security Networks/Tri-State Alarm, the techs come from Charlotte NC, which is about 3 hours away. Security Networks customer service is horrible. They failed to upgrade my alarm system to digital(due to the FCC sunset clause), and then tried to tell me I need to go and buy telephone jacks for my house, because I have a Primary Cell alarm System. How do I know Security Networks' equipment is inferior? Because I had ADT for 5 years and I never had problems with the equipment. I actually had very good service from ADT. I would tell anyone do not let people in your house who go door to door to sell Alarm Systems, especially APX Alarm who will sale your service to another company, without you even knowing it.

Lancaster Home Security Providers:

Security Alarm Group

Recent Review For Security Alarm Group:
Initially approached by door-to-door sales rep, accepted offer to replace services of monitor and service at lower price than then current ADT price. Eqiupment was already installed & paid B4 SAG contract. After 7 months motion detector stopped working, I called for serviceman to check it out/repair/replace(at MY expense, understood !)---I was put off 10 days but agreed since I knew I was obligated to call them for service (Excel Alarm).Ten days later no show, was told no such appoinment had ever been made ! A promise to have serviceman next AM not fulfilled,the same evening no show,finally a phone call from technician was received, his hoping to troubleshoot, not serving to satisfy what had been described as an absolutely "Hands-on" requirement! Notified them they had breached contract--Excel agreed w/ me SAG refused to acknowledge that their sub had violated contract ! In securing service from another company (a local) it was determined that Excel had remotely disabled MY ALARM PANEL so as to prevent its reconnection to any competing company's service. After repeated service calls a connection with another company was made! SAG changed the billing configuration submitted to my bank so as to subvert the stop payment I had made---it was necessary to close that bank account in order to discontinue auto-payments being made ! Numerous billing continued.They have also denied receiving ANY notice of the contract termination---(e-mail and letter mail notice was sent to their offices in Pa. Ca,Wi.).They have "sold" my account to another firm on the basis of it being an "installment purchase"!! It was not ! It was a Service Contract !that service was then breached by them----not me! This second owner the submitted a derogatory credit report lowering my credit score ! Complaints to BBB California and Pennsylvania produced no satisfactory result.

SAG's reply to BBB stated that I had refused to allow them to service the unit !!!--- calling me to "troubleshoot my complaint" months after the fact does not constitute my refusing them access to perform service as far as I am concerned ! A report is on file @ Ca Attorney General's Office----It seems they are successfully hiding behind statelines in this fraud---they are still in business which surprises me !
Note: Sub Dealer is Excel Alarms.

Pittsburgh Home Security Providers:

K & S Security Systems (Sub Dealer For Central Security Group)

Recent Reviews For K & S Security Systems:
(Added July 1/10) Bought an alarm system in May 2009. Pd. for a full 3 yrs. monitoring in advance because we were give a better rate to do so. Received a letter in the mail this week saying our monitoring will be discontinued because the dealer was in arrears and had not sent in our contract or our money. After reading the reviews on this company in more than one place it sounds like this company needs to be turned in to the district attorney's office.

Wilkes-Barr Home Security Providers:

GroWatch Security

Recent Review For GroWatch Security:
I used GroWatch Security and had no issues. I signed a 36 month deal and got the system for free. I understand that I have to pay for the full 36 months no matter what. They also came out and did a follow-up and made sure everything is ok. We also had them install 4 cameras this past week. Great Service.

Wynnewood Home Security Providers:

Rapid Alert (Brink's Dealer)

Recent Review For Rapid Alert:
I had a Brinks system installed about 2 weeks ago by a local company called Rapid Alert (southeastern PA). I signed up for information from the Brinks web site and received a call within a couple hours. I had a 1/2 hour conversation with the sales rep who completely eliminated the install fee ($205) since I was having a decent-sized system installed (2 keypads, 2 doors, 4 windows, 3 smoke alarms), which was nice.

The installer was a very personable guy, was there on time, and worked on the install for about 4 hours. For all that time he got the 2 keypads, all 3 smoke alarms, 1 door, and 1 window completed. The remainder needs to be wireless apparently, and the window he hard wired was shoddy work. He drilled a hole in the window sill about 2 1/2 inches from the window and wall which has a white wire protruding out of it running to the window sensor. The problem is that I have permanently attached storm windows that slide down on an inner track, which is now blocked by the wire, not to mention the rather large hole in the window sill. What's worse is that, while working in my entry way, the installer apparently dropped a hammer from his ladder placing a rather large divot in my recently installed (2 weeks ago) interlocking hardwood floor. He then tried to repair it by placing the chipped-up area of wood into the divot and using some sort of caulking to secure it into place. He never mentioned this damage and I only noticed it the following day.

I have yet to have Brinks complete the install pending how quickly and completely they address the repair of my flooring, estimated to cost a little over $600 with materials and labor. So far they have been very nice about the whole thing but I'm sending the repair estimate over now so we'll see. I'll update this review pending the outcome.

York Home Security Providers:

Advantage Security

Recent Review For Advantage Security:
My control pad was beeping due to a faulty detector and displaying the faulty detector id number which according to the sheet filled out by the installer corresponded to my "Garage Hallway" door. This was a door which I understood led to my garage at then end of a short hallway. I called the company and their sales person said it would cost $125 for him to send out a technician to look at the problem. He did suggest that it was most likely just the battery to the detector. I purchased a couple of new detector batteries and tried them out on the detector for the garage hallway door. The alarm persisted and I told the sales guy. He said he couldn't help me anymore since at that time I wasn't being monitored. He again said that if I wanted a technician sent out it would cost $125. A technician came out and looked at the alarm. He figured out that it was not the hallway garage door but another door on the other end of the small hallway which led to our patio, i.e. the patio door. It just needed a new battery which he installed and billed me for. I told him that the alarm list which was provided by the company's installers was obviously incorrect and misleading and I shouldn't be held charged the full amount for the service visit. The company refused to reduce their charges after I had asked and instead added additional late payment charges and threatened additional continued late payment charges and collection fees.

Their behavior is clearly dishonorable and poor customer service.