Home Security Reviews: Oklahoma

Ada Home Security Providers:

RSI US Alert

Recent Review For RSI US Alert:
I have been with RSI US ALERT located in ADA, OK, for around 7 years. The few times I have tried to contact them, it has been very difficult to reach someone by phone. When my system began having problems, and battery failure, I called and asked for someone to check my system. I was told someone would call me to set up an appointment. I waited 2 days and no one called. I called back and left a message, and no one returned my call. The third time I reached someone, and was told that I didn't leave my last name (I don't believe so), and that they had written down my number wrong and couldn't return my call. I also told her that my system had been down on two different days, and that I never received a call. The customer service rep said "that never happened". Although, I never intended to cancel my service with RSI US ALERT in ADA, OK., I just told her, I was tired if the excuses - she interuppted me and said "these are not excuses"- then I said I just want to cancel. She then said "fine", let me get your file. It went from bad to worse, when she insulted me. When I asked her "what did you say?" several times, she kept on talking, saying someone would be contacting me and hung up on me. That someone finally contacted me 4 days later, and then asked me why I wanted to cancel, that they hated to lose me as a customer. I told her that there was nothing at this point that could be done...

Bad customer service relations and bad monitoring service, if they were monitoring my system at all. I then checked with the BBB, and they have an unsatisfactory rating.

Oklahoma City Home Security Providers:

Globelink Security

Recent Reviews For Globelink Security:
(Added July 11/10) On my way home today around 12:15 p.m., I received a call from Globelink Security advising me that my alarm had alerted them to a possible break-in. Since no one should be at home at this time, they called the police. They told me that the police should arrive in approximately five minutes. Upon my arrival, I discovered the front door was open and Globelink Security advised it would be best not to go into the house until the police arrived. In about 20 minutes my cell phone rang and it was Globelink checking to see if all was okay. I advised them that the police had not arrived but that I would like to go into my house. They so kindly stayed on the phone with me during my entry and while I checked out the house. They also were kind enough to make the call back to the police advising them it was a false alarm. I just want to say thank you to the phone attendant and to . It would have been very frightening if I would have had to go into the house alone. It was a comfort just having someone on the phone with me. I truly appreciate the service you provide us. Sandy
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(Added Apr 12/10) I know what our experience is in dealing with this company and it is not good. I don't view them as an ethical business at all. After our experience, I started to check them out and found 18 complaints filed with the BBB. There are a lot more that aren't filed on sites like this.You should check them out before dealing with them! And read the fine print!!!
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(Added <April/08) We live in Oklahoma City and have used Globelink Security for years. However, when we called to see when our contract expired, they indicated they had just renewed it for two years a few days ago. We do not believe that it is ethical, nor do we find it satisfactory for anyone to renew a contract without first notifying the other parties involved. We consider this a SCAM and certainly will never renew again, and will complain to all appropriate sources that allows this this type of contract. It is not always convenient, or easy, to remember when to send the required written notification for cancellation... I'm sure their business software automatically reminds them when to hammer us right into another contract without letting us know. Shop elsewhere.

Tulsa Home Security Providers:

Guardian Security Systems

Recent Reviews For Guardian Security Systems (csg-guardian.com):
(Added May 7/10) For almost two years I have tried to cancel the contract. Guardian says they have not recieved my letter or my e-mail and renewed the contract. After the first try, when the contract came up for renewal told them again to cancel the contract and I even cancelled the credit card they were drawing against in hopes they would stop the service if they could not get the money. Guess what, they just keep sending me a bill. I have called them and told them to cancel, given them the password and all but they will not cancel. Any one got a suggestion on what to do? (Note from Admin: Send a registered letter).
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(Added <April/08) First, I got ripped off from one of the company's sales reps. The first contract he gave me was more than what he stated the monthly costs were. So when I told him such, he immediately brought me a new 'correct' one. I was stupid in that I didn't read through it the second time, and as it turned out, it was the same price as the first. Mea culpa.

So I paid the company the higher price for 3 years, the term of the contract. I mailed the company a letter stating that I wanted to cancel my service at the end of my contract. They told me that they never received one. Imagine that. I didn't send it certified. They took advantage of that, and automatically renewed the contract. When I kept getting billed, I called them, and asked me to send them a cancellation email. I did that same day. I still kept getting billed. In fear of damaging my credit, I paid two additional months and late fees, hoping this could get resolved soon. It did not, even though I had been told it was cancelled. 7 months after I cancelled, I got notice today that my service was cancelled, but that I owed the company for the entire year! So I called the company again today, and explained the entire situation to them (again), starting from the rip off from their sales rep (she stated that he no longer works for them - so what??) So she told me that she would talk to her manager and call me back. About 3 hours later, she called back, offering to settle for about 40% of the total price. I told her that I wasn't going to pay another dime to them. I reported them to the BBB, and then started looking around at other reviews - many have been posted on other sites with very similar issues with this company. The company is HQ'd out of Tulsa, but offers these services all over North America. My advice - use someone else.

TNT Security Services

Recent Review For TNT Security Services:
(Added May 7/10) We use TNT in Tulsa, Ok for my Mom's house. They came out and set up as promised, on time and cleaned up afterward. When I had questions they answered promptly, came out and repaired a motion detector that had problems. When I wanted to make small changes to the system - add 1 more motion sensor and put in a temperature alarm in case the power went out and the temperature in the house droped to low, they figured that out and installed all at a reasonable price. I have referred them to friends who have also been pleased with the service and the price is very reasonable. they are locally owned and so far have been Great. If I set off an alarm - they are calling me before I can get to the phone. We are more that pleased with their service - especially after reading other reviews. Just wish we could find someone this good in CA.